Refund policy

Returns in Mexico

Regular-price items (including seasonal discounts that are not a clearance event): you have 10 calendar days from the purchase date to ship the item back. Email us at online@conspiracionmoda.com to start your return. We refund the full purchase amount, excluding shipping. Items must be unworn, in the condition we delivered them, with all tags attached. Refunds are issued to the original payment method or by bank transfer within 5 business days of receipt and inspection.

Pre-owned items: exchange only for another pre-owned item; no cash refund or store credit. You have 10 calendar days from the purchase date to ship the item back, unworn, in the same condition and with all tags. Return and reshipping costs are the customer’s responsibility. If the new item has a different price, any difference in your favor can be applied to another item in the same exchange; if it costs more, you pay the difference.

Sale items (Summer Sale, Winter Sale or Sale): exchange only for another available item. You have 10 calendar days from the purchase date or until the event ends, whichever comes first. After that, no exchanges or returns are accepted. Return and reshipping costs are the customer’s responsibility.

Returns in the United States

Returns are accepted within 14 days of delivery. Email us at online@conspiracionmoda.com with your order number to start your return and we’ll send you a prepaid DHL return label. Return shipping ($50), plus any duties or customs charges generated by the return, will be deducted from your refund.

Items must be unworn, unwashed and unaltered, with all tags and the security tag attached. Items returned without the security tag will not be accepted. Shoes must be returned in their original box. For hygiene reasons, lingerie, bodysuits and swimwear must have the hygiene liner intact.

Refunds cover the item price, excluding original shipping, and are issued to the original payment method within 5 business days of receipt and inspection. Please allow an additional 3–5 business days for your bank to post the funds.

Clearance items: can be returned for store credit only, under the conditions above, and must be received before the event ends. Items marked Final Sale can’t be returned or exchanged.

Exchanges

Exchanges are available only in Mexico and Spain. For a different size or color in the U.S., place a new order and return the original under the policy above.

Fair use

We reserve the right to decline returns from accounts with an unusually high return rate.