FREQUENTLY ASKED QUESTIONS

Please contact us as soon as possible to see if your order has not yet been processed for shipment.

In case it is not possible to cancel it, don't worry, you have 7 days to make any exchange or return once you receive it at your home.

For online purchases, the shipping cost to anywhere in Mexico is $350 MXN.

If your purchase is over $2,990 MXN, shipping is free. If your purchase amount is less, the regular shipping cost will apply.

For accessory sales, the shipping cost is $150 pesos.

1 to 2 business days during the week; if you place your order on Friday after 4:00 pm or over the weekend, it will be shipped the following Monday.

Once you rent or purchase an item, you will receive a confirmation email letting you know that we have received your order.

When your order is ready for shipment, you will receive another email where we will provide you with your package tracking number.

You can track your order with your code on the DHL portal or here

Shipping costs are non-refundable in the event of returns or exchanges.

Although it is very rare, packages may arrive on a date other than the estimated one, due to situations beyond our control, so we suggest you place your rental or purchase in advance. If you need help tracking your package, contact us here.

Yes, and the amount of the rental fee you paid will be deducted! Please contact our stylists to find out if it is available for immediate sale or from what date. This only applies to the Guadalajara Flagship Store and participating Liverpool stores where we are located.

At Conspiración Moda, we understand that there will always be wear and tear from normal use of our dresses. We will take care of most minor damages, which are covered by the additional insurance. In extreme cases where the damage to the dress or accessories is irreparable—that is, stains that cannot be removed, cigarette burns, the dress being torn beyond repair, the dress being stolen, etc.—and we are no longer able to rent the dress in optimal condition, a charge will be made to your credit card for the full cost of the dress specified as the "retail price" in the dress catalog on our website, minus the rental fee you paid.

We do our best to ensure your dresses arrive well-pressed, but due to movement and packaging, it may be necessary to steam them again. If you receive your dress slightly wrinkled, please steam it (do not iron) at a low temperature or contact your stylist for advice on what to do.

Of course, we have a team of expert seamstresses to make your dress fit perfectly.

For purchases, you may make any alterations you like, but doing so voids the dress's return policy. In other words, it would be a final sale.

For purchases, alterations are made permanently and with the same finish as the dress.

If you shop online, we can help you send us your measurements so we can make the necessary adjustments.

For the hem:

1. Put on the shoes you are going to wear.

2. Get a measuring tape.

3. Ask someone to help you measure from your shoulder to the floor.

4. Send us the measurement and we will hem it for you.

To see if you will need neckline or strap adjustments, contact us here.

Of course! There are more and more Liverpool stores where you can rent our dresses.

Click here to see which Liverpool stores you can find us in.

Yes, these are the same dresses you find at Conspiración Moda that you can now rent inside Liverpool stores. Click here to see locations.

There are more and more of us at Conspiración Moda in Liverpool. Click here to see our stores where you can find us.

Yes! And the rental amount you paid will be deducted! Contact our stylists so they can inform you if it is available for immediate purchase or the date from which it will be.